Return & Refund Policy
Last Updated: July 22, 2026
At Paws Mingle, we want our customers to have a smooth shopping experience. This Return & Refund Policy explains the conditions for returns, exchanges, refunds, and the process to request assistance with your order.
Return Window
We accept eligible returns within 30 days from the date your order is delivered.
To be eligible for a return, your item must meet the requirements mentioned in this policy. Items that do not meet the return conditions may not be accepted.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging where applicable.
- Include any original accessories or included items.
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, or altered by the customer.
- Items returned without original packaging or included components.
- Products marked as final sale, where applicable.
How to Request a Return
To request a return, please contact our customer support team within the 30-day return period. Please include your order number and details about the reason for your return.
For damaged, defective, or incorrect items, please provide relevant details and supporting information so we can review your request.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return:
- If the item is defective, damaged, or incorrect due to an error by Paws Mingle, we will cover the return shipping cost.
- For other eligible returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Return Label Information
If Paws Mingle is responsible for the return due to a damaged, defective, or incorrect item, we will provide return instructions and a return label where applicable.
For customer-responsible returns, the customer must arrange and pay for the return shipping. We recommend using a trackable shipping service, as we cannot be responsible for packages lost during return transit.
Restocking Fee
Paws Mingle does not charge any restocking fees for approved returns.
Exchanges
We accept exchanges for defective or damaged items.
If you receive an item that is defective or damaged, please contact our customer support team within the return period with your order details for assistance.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, it will be processed to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please follow these steps:
- Check your bank account or payment account again.
- Contact your payment provider for additional information.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our support team for assistance.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Our team will review the issue and assist you with an appropriate resolution.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, our customer support team is available to help.
Paws Mingle
Business Address: 11400 Oak Knoll Dr,Austin, Texas 78759,United States
Email:
support@pawsmingle.com
Phone:
+1 (737) 123-1234
Business Hours:
Monday – Friday
9:00 AM – 4:00 PM (GMT-5)
Live Chat: Available 24/7
Email Response Time: Within 24 Hours
For additional assistance, please visit our Contact Us page.